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Frequently Asked Questions

What is 247Needs website for?

We are an Australian Website and provide the BEST ONLINE SHOPPING EXPERIENCE that you can get along with the same excellent quality, range of choice and service you would expect when you shop at your favourite supermarket.

Quality, timely delivery, customer satisfaction, great value and excellence are what we have been associated with for years since our inception. Our customers are happy with what we have to offer to them because we know how to handle their trust with care.

At 247Needs, shopping has been SIMPLIFIED! Whatever you want, it's just a click away!

How come 247Needs can sell the branded stuff for cheap?

Our IT & Marketing team are using the best technology and ways to keep our costs low. Also, we don't have huge overheads like big supermarkets and hence, we can pass down these savings to our customers in the form of discounted prices.

  • What is Discount Code on Shopping cart?

To offer value to our customers and promote our business, we offer codes through various marketing channels like any other business. This code when used on shopping cart page will give you further discount on already low prices.

  • Am I eligible for extra discount on already low prices?

Absolutely, just keep checking our promotional offers in your mail or other marketing channels, and use the discount code provided. Use this discount code on our shopping page before you checkout, and you can avail discount the prices on already low prices.

How do I trust my details on 247Needs?

In today's world, for better or worse, security issues are at the forefront of our thoughts. It is very important that you take care while carrying out transactions over the internet as credit card fraud is prevalent.

Please read our Privacy Policies & Security.

Is 247Needs a genuine Australian Business?

247Needs is an Australian-based business in VIC (Registered ABN: 83 701 037 129) launched in 2009. As an Australian Business, we are bound by the Australian Consumer Protection Act and governed by regulations under Australian Law. We are the birth of IT and marketing experts who have strived to provide their customers with a safe and secure online experience.

Effective ways of Buying

How do I find products I want?

There are multiple ways you can search for the products or brands you are looking for. You just have to play around and you will be surprised that how many different ways you can find products. Our smart system also suggests and lists lot of products which you can buy without even having to look for them.

You can simply type what you are looking for in the top Search box.

You can also search by category, starting from home page.

Can I save the products I like for later?

Absolutely!!!! All you need to do is register, which is free and secure, and then simply keep adding products to your Favorites 

Products never disappear from your favourites till you delete them.

And whenever you are ready to Order, just add to your cart and checkout. It's that simple!

How do I ask questions about a product before buying?

You don't need to write extensive details for that. All you need to do is just click "Ask us" against the product you want information on, type in your question and send.


How to place an Order?

All you need to do is:

  1. Search for products as explained above
  2. Add to your Cart
  3. Check out

Its that simple!!!!

How to pay for my order?

By Credit Card or Paypal Account

On Checkout, simply use "Checkout with Paypal"

If you don't have a Paypal account, don't worry. On Paypal, there is an option to enter your credit card details as well.

We use Paypal for credit card, as its trusted Worldwide and secured to process Credit Cards.

So you can just relax and not worry about your credit card transaction.

Confirmation and receipt of my Order

As soon your payment is processed and confirmed, you will receive an email from us confirming your order. Also you can login and check

Can I find my previous orders & details?

Yes absolutely!!! Just login to your account on 247Needs and check. Please see "My Account" underneath regarding how to login etc.

What if there is problem with the goods received?

If the product delivered is different to what is mentioned on the website or if the product is faulty, please let us know at or call us within 3 days of delivery and the product will be replaced in the following delivery or earlier.


What payment methods are available with 247Needs?

You can either pay using your credit card or Paypal Account.

If you don't have Paypal account, don't worry, you can key in your Credit

Card details when you checkout using this button

It's Safe, Secure and Trusted Worldwide.

Can I pay in Cash?

No. Sorry we don't facilitate cash for security and legal reasons.

Is 247Needs safe for using Credit Card?

Absolutely!!! You can trust your credit card with us. Rest assured as we use "Paypal" world's number one payment gateway.

Do I incur extra transaction cost for using credit card?

No!!! We pay the processing cost of transaction on However, there might be cases where your bank can charge you for using your credit card ex- overseas credit card. This is not because you are using your card with us, but because your card facility with bank is setup that way. You might want to talk to your bank regarding that.

Shipping & Delivery

When will I receive my goods?

We promise the delivery of your goods at your door within 3-4 days of receiving the order, which is fastest on any ecommerce websites. We can do it, because we deliver ourselves.

We may use alternative methods but will ensure the same delivery time frame.

How do you deliver the goods?

We use our own delivery vehicles, because we want to deliver in person to our happy customers.

However, at times it might be possible to use Australian post for delivery.

What if I'm not available to take the delivery personally?

We like to deliver goods in person; however it is not possible for us to cater the timings that suit everybody, as you can understand. So Please mention the preferable time of the day in the notes when you checkout.

If we still cannot find you, then our personnel will leave the goods at your door and inform you about it.

Returns & Cancellation

Can I cancel my order after being processed?

Sorry, once the order is placed, we do not cater for cancellations because of processing cost. So we suggest you to be sure about your order, products, and brands, before placing order.

Can I return my goods, if I change my mind?

Sorry, we don't facilitate return of goods until there is error from our side. So please be sure twice before confirming the order.

If you have any doubts, feel free to give us a call.

What if goods received are different to my order?

We ensure to process the order exactly the way we received. However if we run out of stock, then we might give you another recognised brand for small items. For big items we will confirm you first.

If you don't want an alternative brand, we will refund you the cost of the product straight away.

Is replacement available?

It's not our policy to return goods once delivered for health, safety and legal reasons.

However, non consumable goods can be replaced if it's in the same condition as delivered, but you might incur extra delivery cost.

We always suggest talking to you first, so that we can work out what we can do to keep you happy.

Registering with 247Needs?

Why do I need to register?

It is not mandatory, but we suggest you to do so, you can shop with us later on. It's Free and Secure.

Registering will give you your own section where - you can view orders, add your favourite products, create your own cart for later, ask questions about the products, save your delivery address, and much more.

It's fully secure as we do not share any of your information with anybody. Please read our privacy policy for your satisfaction.

Is my information safe?

In today's world, for better or worse, security issues are at the forefront of our thoughts. It is very important that you take care while carrying out transactions over the internet as credit card fraud is prevalent.

Since we value our relationship with you, we work that extra mile to make you feel safe in our hands. To ensure the safety of your financial and personal data, our technical team of 247Needs is ever alert to provide security through following measures:

  1. Secured Hosting Server
  2. SSL Certificate
  3. Credit Card- Secured Payment Gateway
  4. Security of your personal Information

Will I be bothered by Marketing calls if I provide my details?

Not at all. We don't call customers for Marketing purposes.
However we do send you emails with new deals, but if you dont want to receive any offers, you can simply unsubscribe email by clicking "Unsubscribe" at the bottom of the email. This will ensure that no emails are sent to you.

How do I register?

Simply click "Register" and follow steps. You can find it at the top section of our website.

Is registration free?

Absolutely!!! It's 100% Free.

Can I cancel my registration?

Yes you can cancel it anytime. Just send us an email to cancel your registration.

My Account

How do I access my account?

On the top of the page you can find the login button. You need to use the email you used at the time of registration and your password.

What if I forgot my Password?

Just click on "Forgot password" in the login box and your password will be reset. Password reset means you will be asked to reset your new password after you click on the link sent to your mail. Because the password is encrypted, we cannot extract your old password for security reasons.

What if I forgot my account id?

If you forgot your login email id, we suggest that you try to use the Forgot password method, as mentioned above.
If you still don't get the right email you used with us, then we suggest to create a new login account. However, if you want your old login, then please give us a call, and after verifying some questions we will provide you with your login email used.


Quality of Products

At 247 Needs, we strive to provide you with the best brands and standard products, but we cannot take responsibility of the quality of the brands. You have to be careful in collecting information about brands before making the purchase.

Ask Questions about the product

You don't need to write extensive details for that. All you need to do is just click “Ask us” against the product you want information on, type in your question and send.


247Needs has great prices and offers. Can you mail me your offers before they are expired?

Absolutely!!! We will like you to take full benefit of new deals, offers and products to further add to your savings. So we will send you our promotional offers on timely basis.

How can I discontinue receiving promotional mails from 247Needs?

If you don't want to receive the promotional offers, just click on "Unsubscribe" in the email. This will stop any promotional offer emails being sent to you.

Can I talk to someone personally if still have any questions?

Absolutely!!! If you are not satisfied with something or your question is not answered above, feel free to either write us or give us a quick call. We will try to assist you in best possible way.

247needs is all about customer satisfaction!